Help
Frequently asked questions
Delivery, returns, gift wrapping and everything in between.
Delivery
How much is delivery?
UK delivery is £3.95 per order, and complimentary when you spend £50 or more. Every parcel travels by Royal Mail Tracked 48, so you can follow it to your door.
When will my order arrive?
Orders are dispatched within 3–5 working days, then Royal Mail Tracked 48 takes a further 2–3 working days. Every product page shows an estimated arrival date before you order.
What is the last order date for Christmas?
Order by Thursday 10 December 2026 for delivery before Christmas.
Running late? Our digital gift cards arrive by email straight away.
How do I track my parcel?
As soon as your order is dispatched we email you a Royal Mail tracking link.
Do you deliver outside the UK?
Not yet. We deliver to UK addresses only, including Northern Ireland.
Returns
What is your returns policy?
If you change your mind, you can return unused items in their original condition within 30 days of delivery for a full refund of the item price. Your statutory right to cancel within 14 days always applies.
How do I return something?
Email us at hello@shajar.co.uk with your order number and we will send you our returns address. We recommend a tracked service. Return postage is paid by you unless the item is faulty.
My item arrived damaged or faulty. What should I do?
We are sorry. Email hello@shajar.co.uk with a photo and your order number and we will send a replacement or a full refund, including postage.
When will I receive my refund?
Refunds go back to your original payment method within 14 days of your return reaching us. Your bank may take a few extra days to show it.
Packaging
How is my order packaged?
Every throw is folded, wrapped in ivory tissue and sealed with our gold tree mark, with a thank-you card inside. It travels in a recycled mailer.
Will the parcel show the price?
No. We never put prices or receipts in the parcel, so every order is safe to send as a gift.
Gifting
Can I send an order straight to someone as a gift?
Yes. Enter their address at checkout and tick “Send as a gift” on the product page. We will wrap it, add your note and post it directly to them.
How do I add a gift note?
Tick “Send as a gift” on any product page, or open “Add a free gift note” in your basket. We handwrite your message on a card at no extra cost.
What is in the gift sets?
Our gift sets pair two recycled cotton throws in one gift box, or one throw with a scented winter candle, boxed and wrapped. Each set page shows exactly what is inside.
Do you sell gift cards?
Yes. Digital gift cards are emailed instantly and can be spent on anything in the shop, which makes them perfect when you have left it late.
Products & care
What are your throws made from?
The Hazel, The Rowan and The Birch are woven from 100% recycled cotton. The Willow and The Cedar are 100% polyester, chosen for their plush, velvet-soft feel. The Oak has a polyester cover filled with glass beads. Full details are on every product page.
How should I care for my throw?
Care instructions for each piece are on its product page and sewn-in label. A cool, gentle wash and drying flat will keep it soft for longer.
Who is the weighted blanket suitable for?
The Oak is for adults and teenagers only. Choose a weight of roughly 10% of body weight: at 6.8 kg it suits people of about 65 kg and over. It is not suitable for children under 12, or for anyone who cannot remove it unaided.
Where are your throws made?
Our throws are made for us by specialist textile makers in India and China, then checked, wrapped and posted by our family in Coventry.
Which payment methods do you accept?
All major debit and credit cards, Apple Pay, Google Pay and PayPal, through Shopify's secure checkout.
